Terms and Conditions for An-Naml Tech Solutions
Last Updated: July 27, 2025
Welcome to An-Naml Tech Solutions. These Terms and Conditions (“Terms”) govern your use of our website, services, products, and subscriptions. By accessing our website or engaging our services, you agree to be bound by these Terms. Please read them carefully.
1. Definitions
- “Company,” “We,” “Us,” “Our”: Refers to An-Naml Tech Solutions.
- “Client,” “You,” “Your”: Refers to any individual, company, or entity purchasing or using our Services, Products, or Subscriptions.
- “Services”: Refers to all services provided by An-Naml Tech Solutions, including but not limited to Business Website Development, Personal Portfolio Website, Search Engine Optimization (SEO), Digital Marketing, Social Media Marketing, Online Consultancy, Business & Planning, Cybersecurity Services, and App and Software Development.
- “Products”: Refers to any digital goods, software, templates, or other one-time purchase items sold by the Company.
- “Subscriptions”: Refers to services or products provided on a recurring billing basis (e.g., monthly, annually).
- “Proposal” / “Agreement”: A formal document provided by the Company to the Client detailing the scope of work, deliverables, timeline, and costs for a specific project.
2. Acceptance of Terms
By commissioning any Service or purchasing any Product or Subscription from An-Naml Tech Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms. A separate Proposal or Agreement may contain additional terms, which will take precedence over these general Terms in case of any conflict.
3. Services
We agree to provide the services as described on our website or as detailed in a specific Proposal. We will perform our services with a reasonable degree of skill and care, in a professional and timely manner.
4. Payments, Fees, and Refunds
Our payment and refund policy is as follows:
- 4.1. For Services:
- An advance payment of sixty percent (60%) of the total project cost is required before any work commences.
- This 60% advance payment is strictly non-refundable. It covers the costs of initial consultation, project planning, resource allocation, and preliminary work.
- The remaining forty percent (40%) balance is due upon completion of the project and before the final deliverables are handed over to the Client, unless otherwise specified in a signed Proposal or Agreement.
- Payment terms for larger or long-term projects may be defined by specific milestones outlined in the project’s Proposal.
- 4.2. For Products and Subscriptions:
- Payment for Products and Subscriptions is due in full at the time of purchase or at the beginning of a billing cycle.
- Once a digital Product has been delivered (e.g., a download link has been provided, access to software has been granted) or a Subscription service has been activated and used for a billing period, no refunds will be issued.
- You may cancel a Subscription at any time to prevent future billing, but no prorated refunds will be provided for the current billing period.
- 4.3. Late Payments:
- Invoices for the final balance are due upon receipt. If payment is not received within fourteen (14) days of the invoice date, we reserve the right to halt all work, withhold deliverables, and charge a late fee of per month on the outstanding amount.
5. Client Responsibilities
To ensure a smooth project flow, the Client agrees to:
- Provide all necessary content, materials, and information (e.g., text, images, logos) in a timely manner.
- Provide timely feedback and approvals as required.
- Ensure that all materials provided do not infringe on any third-party intellectual property rights. The Client will indemnify the Company against any claims arising from the use of materials provided by the Client.
6. Intellectual Property
- Client Content: The Client retains all intellectual property rights to the content they provide to us.
- Our Pre-existing IP: We retain all intellectual property rights to our pre-existing materials, including our code, software, tools, and methodologies.
- Final Deliverables: Upon receipt of full and final payment, the Company grants the Client full ownership and intellectual property rights to the final, unique work product created specifically for the Client (e.g., the finished website design and code). We reserve the right to showcase the completed work in our portfolio and marketing materials unless a non-disclosure agreement (NDA) specifies otherwise.
7. Confidentiality
Both parties agree to keep all non-public information and materials shared during the project confidential and not to disclose them to any third party without prior written consent. This includes business strategies, login credentials, and proprietary data.
8. Disclaimer of Warranties
While we strive for excellence, we make no guarantees regarding specific outcomes from our Services. Specifically:
- SEO & Digital Marketing: We do not guarantee any specific search engine ranking, lead generation, or sales increase. The digital landscape is constantly changing and is subject to factors beyond our control.
- Software and Websites: We warrant that our work will be functional at the time of delivery. We are not responsible for issues that arise from third-party plugins, hosting environments, or changes made to the code by the Client after project completion.
- All Services, Products, and Subscriptions are provided “as is” without any other warranties of any kind.
9. Limitation of Liability
In no event shall An-Naml Tech Solutions be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities. The Company’s total liability to the Client for any claim arising out of or in connection with these Terms or our services shall not exceed the total amount of fees paid by the Client to the Company for the specific service from which the claim arose.
10. Termination
- Termination for Cause: Either party may terminate an agreement immediately if the other party is in material breach of these Terms (e.g., non-payment by the Client) and fails to remedy the breach within fourteen (14) days of written notice.
- Effect of Termination: Upon termination, all outstanding payments for work completed shall become immediately due. The 60% non-refundable deposit will be retained by the Company regardless of the reason for termination.
11. Amendments
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the new Terms.
12. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any dispute arising out of or in connection with these Terms shall be settled amicably through negotiation. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
13. Contact Information
For any questions about these Terms of Service, please contact us at:
An-Naml Tech Solutions Address: 335/Kha/1, Eyasmin House, TV Road, Rampura, Dhaka-1219
E-mail: [email protected]
Contact Number: +8801601577677